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    Client portal

    Your claim, online 24/7

    Log in to follow your flight compensation claim, message our team and send us your documents.

    Track your claim

    See exactly where your claim is, from the moment we receive it until the money is paid.

    Message us

    Ask a question or reply to our team right from your account. No phone queues.

    Upload documents

    Send boarding passes, booking confirmations and ID straight to your claim.

    First time? Set up your account

    1. Tap Log in, then Set up my account.
    2. Enter the email you used for your claim.
    3. We email you a link. Open it and choose your password.

    Forgotten your password? Tap Forgot password? on the sign-in page and we'll email you a reset link.

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    Only you can see your claims. You only pay if we win.

    Need help logging in? Call us on 020 8050 2979.