Travel On Board
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    Terms & Conditions

    Please read these terms carefully before using our services

    Terms & Conditions

    Last Updated: January 2026

    1. Introduction

    Welcome to Travel On Board. These Terms & Conditions govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these terms.

    2. Definitions

  1. "Company", "we", "us", "our" refers to Travel On Board
  2. "Customer", "you", "your" refers to the person making a booking or using our services
  3. "Services" refers to all travel-related services we provide

    4. 3. Booking and Payment

    3.1. All bookings are subject to availability and confirmation.

    3.2. A deposit may be required at the time of booking, with the balance due before departure as specified in your booking confirmation.

    3.3. We accept payment by credit card, debit card, and bank transfer.

    3.4. Prices are quoted in GBP unless otherwise stated.

    4. Cancellation Policy

    4.1. Cancellation charges may apply depending on the type of booking and timing of cancellation.

    4.2. For flight bookings, airline cancellation policies will apply.

    4.3. For package holidays, the following cancellation charges may apply:

  4. More than 56 days before departure: Deposit only
  5. 56-29 days: 50% of total cost
  6. 28-15 days: 75% of total cost
  7. 14 days or less: 100% of total cost

    8. 5. Changes to Bookings

    5.1. Any changes to your booking must be made in writing.

    5.2. Amendment fees may apply depending on the type of change.

    5.3. Changes are subject to availability.

    6. Travel Insurance

    6.1. We strongly recommend that all customers take out comprehensive travel insurance.

    6.2. Travel On Board is not responsible for any costs incurred due to lack of adequate insurance.

    7. Passports and Visas

    7.1. It is your responsibility to ensure you have valid travel documents.

    7.2. We can provide guidance on visa requirements but are not responsible for ensuring you obtain the correct documentation.

    8. Our Liability

    8.1. We act as an agent for third-party suppliers and are not liable for their acts or omissions.

    8.2. Our liability is limited to the amount paid for the services booked.

    8.3. We are not liable for any indirect or consequential losses.

    9. Complaints

    9.1. Any complaints should be reported immediately during your trip.

    9.2. Written complaints should be submitted within 28 days of return.

    10. Contact Information

    Travel On Board

    Email: [email protected]

    Phone: 020 8050 2979

    WhatsApp: +44 7732 870282