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    Jet2 delay compensation: what you're owed and how to claim

    Jet2.com is a UK airline flying holidaymakers from airports like Manchester, Leeds Bradford, Birmingham and Stansted. It was also the airline in the court case that settled one of the biggest questions in delay claims: whether a technical fault lets an airline off paying. It doesn't.

    • Jet2 flights from the UK and back to the UK are covered by UK261.
    • Most Jet2 holiday routes: £220 or £350 per person; longer ones £520.
    • Technical faults are not an excuse – Huzar v Jet2.com (2014).
    • Jet2 isn't signed up to ADR, so the CAA's PACT team handles escalations.

    Check your claim – it's free

    Tell us your flight. If it qualifies, you sign online and our London team deals with the airline. You only pay if we win.

    Check your claim
    Compensation amounts by flight distance
    Flight distanceUK261EU261
    Up to 1,500 km£220€250
    1,500 – 3,500 km£350€400
    Over 3,500 km£520€600
    Per passenger, for arriving more than 3 hours late. On flights over 3,500 km, arriving 3–4 hours late halves the UK261 amount to £260 (EU261: €300).

    Huzar v Jet2.com: why technical faults don't get airlines off

    In 2014 the Court of Appeal ruled in Huzar v Jet2.com that a technical problem with an aircraft is not an extraordinary circumstance, so airlines can't use it to refuse compensation. The European Court of Justice reached the same view in KLM v van der Lans in 2015. The CAA notes two narrow exceptions: a hidden manufacturing defect, and damage caused by sabotage or terrorism.

    Which Jet2 flights are covered?

    Jet2 is a UK airline, so all its flights departing the UK are covered by UK261, and so are its flights back to the UK – whether from Spain, Greece, Turkey or further afield. If your flight was part of a Jet2holidays package, the compensation claim is still against Jet2.com as the airline.

    How much compensation from Jet2?

    Some example distances on holiday routes:

    • Manchester – Palma (about 1,580 km): £350
    • Leeds Bradford – Palma (about 1,630 km): £350
    • Birmingham – Dalaman (about 2,950 km): £350
    • Manchester – Tenerife (about 3,050 km): £350
    • Manchester – Antalya (about 3,130 km): £350

    Each passenger with a paid ticket is entitled, so a family of four delayed over three hours on a £350 route could be owed £1,400 in total.

    Check your claim – it's free

    Tell us your flight. If it qualifies, you sign online and our London team deals with the airline. You only pay if we win.

    Check your claim 020 8050 2979

    How to claim from Jet2

    Jet2 has an online delays and disruptions claim form. Have your booking reference, flight number and date, and every passenger's details ready. Expenses like meals or an overnight hotel are claimed separately with receipts.

    Jet2.com isn't on the CAA's list of airlines signed up to an approved ADR scheme (checked 2 November 2026). If it rejects your claim, or hasn't given a final answer within eight weeks, you can take it to the CAA's Passenger Advice and Complaints Team (PACT).

    Or let us handle it: we check the flight for free and you only pay if we win.

    Want to claim from Jet2 yourself? Start at Jet2's delays and disruptions page. Travel On Board is an independent claims service and is not connected to Jet2.

    Questions people ask

    Does Jet2 pay compensation for a technical fault?

    Generally yes. The Court of Appeal ruled in Huzar v Jet2.com (2014) that ordinary technical faults are not extraordinary circumstances.

    Jet2 delayed my flight 2 hours. Can I claim?

    Not compensation – you need to arrive more than three hours late. On a flight under 1,500 km, a two-hour delay does mean Jet2 must provide food and drink.

    I booked a Jet2holidays package. Who do I claim from?

    Flight delay compensation is claimed from the airline, Jet2.com, even if the flight was part of a package.

    How much do you charge?

    Checking your flight is free. If we win, our fee is 25% of the compensation, with no VAT. If you don't get paid, you pay nothing. If a claim has to go to a solicitor or court, the fee is 45%, and no court action starts without your OK.

    Check your claim – it's free

    Tell us your flight. If it qualifies, you sign online and our London team deals with the airline. You only pay if we win.

    Check your claim 020 8050 2979

    More flight compensation guides

    Sources

    Checked against official guidance on 2 November 2026. This page is general information, not legal advice.

    Questions? Call 020 8050 2979 or message us on WhatsApp.